At Dermatos private limited, we take immense pride in creating high quality and unique skincare and haircare product. that are crafted with utmost care and attention to detail, ensuring its uniqueness and beauty. We strive to ensure that our customers are delighted with their purchases. We generally do not accept returns for a refund due to the personalized nature of our products. However, if you receive a damaged or defective products, we will be more than happy to address your concerns. Also we strongly suggest our customer to record a video while opening their package.

Product Satisfaction:

We strive to provide accurate product descriptions and high-quality images on our website to give you a clear understanding of our products. If you have any inquiries or need additional information about a specific item, we encourage you to contact our customer support team before making a purchase. We are here to assist you and provide all the necessary details to help you make an informed decision.

Quality Assurance:

We maintain rigorous quality control measures to ensure that our products meet the highest standards. If, in any rare case, you receive a damaged or defective item, please reach out to us immediately, within 24 hours of receiving your order. We will investigate the matter promptly and, if confirmed, offer a suitable resolution such as a replacement.

Non-Eligible Items:

In addition to products, any item that shows signs of uses, damage caused by misuse, or alterations made by anyone other than Dermatos private limited will not be eligible for any exchange.

Contacting Us:

If you encounter any issues with your order or have concerns about a product, please do not hesitate to contact our team at dermatos2002@gmail.com . We are here to address any questions or uncertainties you may have.

Acknowledgment:

Thank you for choosing Dermatos private limited.
Sincerely,
Dr Matters Team

Mail : dermatos2002@gmail.com

Call:+91 75098 02155